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Ganz contact information

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1 Ganz contact information on Sat Mar 15, 2008 7:01 pm

Sashi

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Rainbow Webkinz
Rainbow Webkinz
The first and most recommended method is to contact them via their Website.

http://customerservice.webkinz.com/cs/index.php

If the information you need cannot be found there, They are no longer accepting email ,so call them at 1-800-Webkinz (1-800-932-5469) and leave them the information below. (I know it says there is no way to leave a message, but there is, just wait it out...

The account you are having problems with:
Your Name:
A phone number you can be reached at:
A brief description of the problem:

The second is to wait at least 48hrs. (Please remember they are very backed up right now.)

If the above recommended options don't work, then may I suggest the following.

In the USA call
1-800-724-5902

In Canada call
1-800-263-2311

You can press 4 and
then 6848 and leave a message

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

If all else fails or you feel that your problem warrants immediate attention before everyone else who is waiting their turn, then you may do the following...


If you 'have' to talk to someone then instead of pressing 4, you may listen to the options and select operator. When the operator comes on, ask them to connect you to Adrianne , Amanda, Ian, Jason, or Lisa. The best time to get ahold of them is on a Monday after they have relaxed and refreshed over the week-end.

Iíve talked with someone else at ganz but donít remember her name and she was very nice and helpful.
She corrected my problems right away.

After waiting a month or longer to hear from ganz I called the 800-724-5902 number, pressed 0 and
told the person answering it had been over a month and I really needed to speak with someone. She
took my number and a short while later I got a call back.

Remember if you are a young person you have to have an adult talk with ganz.

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2 Re: Ganz contact information on Sat Mar 15, 2008 7:05 pm

vince730

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Administrator/ Founder
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Thank you Sashi!


I am Stickying this! Very Happy

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3 Re: Ganz contact information on Sat Mar 15, 2008 7:06 pm

Guest

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Guest
Thanks for posting this- very helpful!

4 Re: Ganz contact information on Sat Mar 15, 2008 7:09 pm

vince730

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Administrator/ Founder
Administrator/ Founder
I never knew the last part about getting a Specific person-- I thought you needed an Extension or had to "know" somebody.


very Helpful! Very Happy

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5 Re: Ganz contact information on Sat Mar 15, 2008 7:10 pm

Guest

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Guest
Vince wrote:I never knew the last part about getting a Specific person-- I thought you needed an Extension or had to "know" somebody.


very Helpful! Very Happy


Very Happy
A member at WI gave me a specific person who is 'nice'. We have some great members.

6 Re: Ganz contact information on Sun Mar 16, 2008 8:31 am

Minnie

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Lil'Kinz
Lil'Kinz
Sashi,
Thanks again for excellent information.

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7 Re: Ganz contact information on Sun Mar 16, 2008 8:35 am

ZebraDude

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Administrator/ Founder
Administrator/ Founder
Isn't it 866-___-___?


Thanks for the wonderful info!


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8 Re: Ganz contact information on Sun Mar 16, 2008 5:46 pm

Guest

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Guest
Ryan wrote:Isn't it 866-___-___?


Thanks for the wonderful info!
Not sure.

9 Re: Ganz contact information on Fri Mar 21, 2008 12:37 am

admin

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Administrator/ Founder
Administrator/ Founder
there are MANY numbers Ryan


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10 Re: Ganz contact information on Mon Mar 24, 2008 8:46 am

ZebraDude

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I'm sure there are!


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11 Re: Ganz contact information on Mon Mar 24, 2008 10:55 am

vince730

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Administrator/ Founder
Administrator/ Founder
There are tons of Different Ganz Numbers-- Not to Mention all the Extensions for all the employeys! Shocked Shocked


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12 Re: Ganz contact information on Sat Apr 19, 2008 6:51 pm

Icicle20

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Administrator
Administrator
Ok! thank-you for the great contact information Sashi!

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13 Re: Ganz contact information on Thu Jun 19, 2008 7:20 am

MileyKinz1122

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Moderator
Moderator
Thanks Sashi! This is gonna help sooo many peoples!


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14 Re: Ganz contact information on Thu Jun 19, 2008 2:41 pm

vince730

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Definetly! Very Happy


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